Exploring the differences between Adaptive Case Management (ACM) and Business Process Management (BPM)28/04/2011 | Category: ACM, BPM, Collaboration, crm, DMS, ECM | Tags: Adaptive Case Management, bpm, business process management, Case Management, CRM, crm software, Enterprise Content Management, Gartner, GartnerBPM, GartnerBPMSummit, Nathaniel Palmer, OMG, wfmc
This past Thursday I attended a session at the the Gartner BPM Summit in Baltimore entitled “The Great Case Management Debate.” The session was moderated by Gartner Research VP Toby Bell with participation by two other Gartner VPs: Janelle Hill and Kimberly Harris-Ferrante. Later that same day, I was in a workshop moderated by Nathaniel [...]
And, as any college graduate knows, the bible of better technique is Strunk & White’s Elements of Style. Bruce gets this (and has positioned his book to become the Elements of Style of BPMN), and after 12 hours in his course I can understand why he doesn’t seem so interested in the BPM Suite itself. The fact is that the BPM Suite tends to work just fine whether it is ProcessMaker, Pega, IBM, Appian, or another. The problem is much deeper and needs to be solved in a much less automated way. The problem is the “style.” This problem needs to be solved through better education and better teachers. We need to train better process consultants and this is a long and arduous journey with no shortcuts.
Business Process Management (BPM) represents activities carried out by global enterprises in optimizing and adapting their business processes through the use of software tools. The global economic recession has emerged as a blessing in disguise for the evolving BPM market, providing a solution to deal with falling revenues and margins. The recession has affected the long-standing customer relationships of several businesses, forcing companies to focus efforts on adopting new initiatives for improving customer-centric processes. Adverse economic conditions have also brought to fore the significance of operational transparency, control and auditability, largely due to the cost-containment measures adopted by companies
The debate about the trends of Social BPM Software and Social Workflow Software continues to rage in the BPM Software blogs, forums, and linked-in groups. It is definitely a debate worth having. The BPM industry tends to lean a little to the right and be a little grey on top, so it makes sense that [...]
Two companies were really the pioneers in the Cloud BPM space – Nsite and ProcessMaker (disclaimer – I am the CEO of the latter), both launching SaaS BPM services at around the same time in 2005. Nsite got gobbled up by Business Objects which intern was gobbled up by SAP. I must admit, Nsite was a very cool product way ahead of its time and was giving ProcessMaker a good run for its money. But, inside SAP, Nsite basically died.
But from the standpoint of an application like BPM Software and Workflow Software, we are pragmatists. We simply need to find the most effective vehicle to bring our functionality to users, right? So should we care if this bpm software runs through Facebook or Twitter in the future?
Top 10 applications open on your worker’s PC, and why BPM Software and Workflow Software is not one of them13/12/2010 | Category: BPM, Business Applications, Collaboration, DMS, Facebook, Open Source, SAP, Social Applications, Social Media, Twitter | Tags: bpm, CMS, Collaboration, Facebook, SAP, Social Media, workflow in the workplace
Worker productivity today is related to the software applications your workers use. So, if we look at the average worker in a mid sized enterprise, what software are they really using. Here are the Top 10 applications they are using.
Although an often repeated benefit of workflow management software products is eliminating ad hoc processes, the software should not encourage rigid, mindlessly automated business processes. Many dynamic processes involve interactions among a range of (internal and external) users, as well as content that must be generated, revised, or customized before being routed among different touch-points [...]
I’ve been blogging lately about web services, and how they relate to business process management software. To make a long short, BPM software packages can leverage web services to expand the BPM software’s reach and broaden its ability to share information, not only with users and databases directly in the BPM system, but also with [...]
I want to go into some more depth on issues involving the the third type of business communication gap I mentioned in my previous blog: system gaps. System gaps occur when information from one IT system, program, software, or database must be shared with another system. In an ideal world, the two systems would be able to talk to [...]