Tag archives for crm software

Exploring the differences between Adaptive Case Management (ACM) and Business Process Management (BPM)

28/04/2011 | Category: ACM, BPM, Collaboration, crm, DMS, ECM | Tags: , , , , , , , , , , , ,

This past Thursday I attended a session at the the Gartner BPM Summit in Baltimore entitled “The Great Case Management Debate.”  The session was moderated by Gartner Research VP Toby Bell with participation by two other Gartner VPs:  Janelle Hill and Kimberly Harris-Ferrante.  Later that same day, I was in a workshop moderated by Nathaniel […]

Business Process Management Software Market to Exceed US $5 Billion by 2017

25/04/2011 | Category: BPM, business process re-engineering, Open Source | Tags: , , , , ,

Business Process Management (BPM) represents activities carried out by global enterprises in optimizing and adapting their business processes through the use of software tools. The global economic recession has emerged as a blessing in disguise for the evolving BPM market, providing a solution to deal with falling revenues and margins. The recession has affected the long-standing customer relationships of several businesses, forcing companies to focus efforts on adopting new initiatives for improving customer-centric processes. Adverse economic conditions have also brought to fore the significance of operational transparency, control and auditability, largely due to the cost-containment measures adopted by companies