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Business Process Management Software Market to Exceed US $5 Billion by 2017

25/04/2011 | Category: BPM, business process re-engineering, Open Source | Tags: , , , , ,

Business Process Management (BPM) represents activities carried out by global enterprises in optimizing and adapting their business processes through the use of software tools. The global economic recession has emerged as a blessing in disguise for the evolving BPM market, providing a solution to deal with falling revenues and margins. The recession has affected the long-standing customer relationships of several businesses, forcing companies to focus efforts on adopting new initiatives for improving customer-centric processes. Adverse economic conditions have also brought to fore the significance of operational transparency, control and auditability, largely due to the cost-containment measures adopted by companies